Operator expands partnership with Netcracker in bid to lower op costs, better customer experience and boost revenues
Netcracker Technology says Vodafone in Oman has added analytics, DevOps processes and an integration layer to its ongoing engagement with Netcracker. It expands the operator’s data-driven capabilities, with the aim of delivering better experience to customers.
Vodafone entered the Omani market in December 2021 as the Sultanate’s third mobile operator. It uses Netcracker Advanced Analytics for end-to-end visibility across its business and operations, and to gain more system availability and resilience. Netcracker DevOps Enablement has components to help Vodafone as part of operational transformation.
Adding integration layer
The operator will use Netcracker Support & Managed Services to optimise and improve business performance, and to extend coverage for Netcracker’s products and surrounding third-party systems. Overarching these projects is a new integration layer that will be critical to improving customer management, including functions such as service onboarding.
“After a successful partnership with Netcracker to support the launch of our mobile business less than a year ago, we are taking the next step to leverage critical data and bring in DevOps and managed services processes to further improve our business and operations,” said Stelios Savvides, Technology Director at Vodafone in Oman. “By using these functions alongside a robust integration layer, we are confident that we will achieve increased revenue, lower OpEx and improve our engagement with our customers.”