Telcos face huge challenges as they address the need to transform their networks to align with new and evolving technologies and customer expectations. Planning and investment in this area are required if they are to avoid potentially costly and time-consuming failures.
Operators need to follow the example of players from outside the traditional telco domain (such as Spotify, Netflix and Uber), which have successfully made rapid gains from simple, digitized and personalized customer interaction strategies. At the same time, they have to remain flexible and ready to adapt to emerging technologies and changing market demands of the future. To do this, CSPs must seek ways to speed up the delivery and quality of products and services to market – which in turn means standardization of network elements involved in everything from service design to user experience.
This is the focus of the first episode of Comarch’s new campaign, entitled “Telco Excellence at New Heights”. The video and accompanying white paper describe the challenges faced by operators in this field, explain why they must be addressed, and show how telcos can use standardization to achieve this in a cost-effective and timely manner that raises levels of innovation, efficiency and customer experience to new heights of excellence.
Both the video and the white paper are free to access via the campaign website here. You’re just one click away from starting a successful journey to transforming your CSP into a DSP, with the support of an experienced IT and telco specialist trusted by partners large and small around the world.