Arantech, a provider of Customer Experience Management (CEM) systems to communications service providers worldwide, today announced the availability of touchpoint SUMO. SUMO (Service Usage Monitor Overview) is said to deliver a unique view of the consumption and quality of the ‘data pipe’ – delivering valuable insight that was previously unavailable to the service provider.
As providers introduce new services into their network, it is vital to understand the customer experience of these services, their demographic take-up and how much valuable bandwidth they are using in the network. SUMO provides the user with a unique view of customer experience – the quality and consumption of data services, broken down by service, subscriber and device – allowing them to understand who is using what services, when they used it and the quality of service they are experiencing.
SUMO has already been deployed by multiple Arantech customers to drive insight into many disparate areas of their businesses, including application and service management, sophisticated segmentation of devices, future-proof data pricing, and comprehensive policy management.
“We are delighted to introduce SUMO as the latest component of Arantech’s rapidly evolving CEM solution set”, said Brian Carroll, CEO of Arantech. “SUMO is providing our customers with valuable experience data that is helping to drive the rapid evolution of their smart network strategies”.