Amdocs, a provider of customer experience systems, has today announced that mobilkom austria's newly founded subsidiaries in Serbia and Macedonia, known as Vip mobile and Vip operator, respectively, have deployed Amdocs Billing for convergent voice and data billing. Amdocs Billing is said to have enabled Vip mobile and Vip operator to set up billing operations quickly and ensure time-to-market advantages for current and next generation wireless services, including multimedia messaging services (MMS), video streaming and mobile commerce transactions.
Over the past decade, mobilkom austria has deployed Amdocs Billing across its Austrian, Liechtenstein and Slovenian subsidiaries. The operator has extended its relationship with Amdocs to support its new business needs in Serbia and Macedonia. The deployments in Macedonia and Serbia are the first Amdocs deployments in these regions.
"Amdocs Billing is helping us to achieve business excellence and to offer a compelling customer experience to the Serbian marketplace. In Macedonia, we were able to deploy Amdocs Billing in less than four months and rapidly grow Vip operator's market offerings and subscriber base," said Walter Goldenits, IT Director, mobilkom austria. "With mobilkom austria subsidiaries standardizing on Amdocs Billing, we can promote a consistent brand experience across the different regions while keeping operational costs low."
Amdocs Billing incorporates one rater for voice and data, and provides a single customer view across offerings.
"mobilkom austria is leveraging its existing investments in Amdocs Billing to support its regional expansion and establish group-wide common business processes in order to deliver a unified and intentional customer experience," said Charles Born, vice president of corporate communications at Amdocs. "This is a classic example of how a service provider can evolve its operating environment with our Customer Experience Systems Blueprint while driving low-risk deployments and cost of ownership advantages."