Solution enables subscribers to send and update mobile settings over-the-air
Nokia is delivering its device management solution to O2 in Germany. Based on the Nokia Terminal Management Server (NTMS), the solution will enable O2 customers to send and update the settings on their mobile devices over-the-air.
With the Nokia solution O2 Germany will be able to send and update configuration settings for MMS, WAP Portal, E-Mail, for example, to all its’ customers very comfortably. This can be done selectively to customer groups, and also customer specific settings such as corporate customers. This will ensure that all O2 customers have correct settings in their phones, so that they can use all data services with ease.
“We are very pleased to choose Nokia as our partner in device management. Nokia showed great commitment and responsiveness to O2 requirements. We believe that with Nokia’s flexible and future-proof end-to-end solution we can further improve our customer satisfaction through easy and automated device configuring, which will at the same time accelerate new services launch and take-up. This has an immediate positive effect both to our operating costs and revenue income,” says Charly Rohrsen, Chief Technical Officer, O2 Germany.
“We are pleased to extend our current collaboration with O2 Germany, by providing a device management solution which is fully customised to O2’s operational needs. Device management has become a business critical function for end user service experience. As this contract shows, Nokia is well positioned to address operators’ needs in this area not only via providing leading-edge technology, but by its experienced service personnel,” says Jyrki Holmala, Vice President and General Manager, Operations Solutions, Networks, Nokia.
Nokia is providing the complete solution which consists of the Nokia Terminal Management Server, solution integration services including systems integration and customization, and care services for the customized solution.
NTMS enables automatic over-the-air provisioning of mobile phones using Open Mobile Alliance (OMA) standardized technologies. In addition to OMA Client Provisioning and OMA Device Management open interfaces, it supports the most common device management technologies enabling operators to manage devices from different manufacturers using one device management solution. NTMS eliminates the need for end users to manage settings of new advanced services, thereby enabling rapid mobile services take-off. This means increased revenues and reduced customer care costs for operators.
As Nokia helps operators to get more from mobile networks and services, it can draw on its over 15-year track record of deploying and operating networks and its extensive practical experience of implementing mobile services for the operators. Nokia has contracted operating services for 21 operators globally, in addition to providing turnkey implementations for a total of 26 operators. The NetAct (TM) framework, the unique Nokia network and service management system, has been delivered to over 300 customers worldwide